Conference Proceedings

The workshop provided a forum for quality academic discussions and presentations on topics such as use of analytics to improve service delivery, technological innovations in services to improve customer experience, newer methods of nurturing human capital to create the next generation workforce and metrics for value assessment of services. It consisted of several panel discussions, where each panel was moderated by an academic expert and invited thoughts and comments by at least three industry experts. This led to a vibrant exchange of ideas between industry and academic experts on the various aspects of the services businesses. The workshop further featured several academic talks on the current scenario and the emerging trends in the global service businesses.




Keynote: IT-BPM industry in India

Dr. Anupam Khanna, Chief Economist, NASSCOM

Optimal Decentralization of Early Infant Diagnosis
of HIV in Resource-Limited Settings

Professor Milind Sohoni, Indian School of Business

Predictive Cyber Security

Professor Rajib Saha, Indian School of Business

Panel Discussion: Organizing for Innovation

Prashant Gupta, Microsoft India R&D

Panel Discussion: Organizing for Innovation

Raju Komaravolu, Dr. Reddy’s Laboratories Ltd.

The role of IPR in global Innovation Networks

Professor Anand Nandkumar, Indian School of Business

Technology and Customer Experience in the Service Industry

Professor Hufrish Majra, NMIMS

Efficacy of R&D Work In Offshore Captive Centers: An Empirical Study

Professor Deepa Mani, Indian School of Business

Does the industry exaggerate about the skill-gap issue?

Nimesh Mehta, Indian School of Business

Nurturing Human Capital – Next Gen Imperatives

Professor Nishtha Langer, Indian School of Business

Panel Discussion: New Value Metrics

Habeeb Mahaboob, Tech Mahindra

Revenue generation in the information era: opportunities and challenges

 Sreelata Jonnalagedda,   IIM Bangalore

Ranking India's Transnational Companies

Professor Raveendra Chittoor, Indian School of Business